ProGemini Consultancy Group

Waiter / Waitress

Job location: Albania, Croatia & Romania

How to write a Waiter/Waitress Job Description

The job description is a candidate’s first impression of your company, so it’s important to create a quality job description that clearly explains what your company expects from their new hire. Use this sample Waiter job description as a template and customize it to meet your needs and attract the best candidates.

What does a Waiter/Waitress do?

Waiters/waitresses work in restaurants and other dining establishments. They are responsible for greeting customers, taking food and beverage orders, verifying the identification and age of any customers ordering alcoholic beverages and submitting food orders to the kitchen staff. They must also verify that customers’ food and beverage orders are correct and deliver the orders to patrons. Waiters ensure customers are satisfied with their meals, work with the kitchen to resolve any complaints and process customer payments. They increase customer retention and loyalty by providing fast, reliable and friendly service to all of their customers.

Waiter/waitress duties and responsibilities

Waiters/waitresses are responsible for coordinating customers’ food and beverage orders with kitchen and bartending staff. Some of their common daily duties include:

  • Taking orders from customers
  • Answering questions about menu items, food sensitivities and food substitutions
  • Giving customers suggestions for food and drinks and telling them about any special menu items
  • Serving nonalcoholic beverages and delivering food and alcoholic beverages to customers
  • Communicating with customers to ensure satisfaction and resolve any complaints
  • Processing customer payments
  • Removing dirty dishes from tables to avoid clutter while customers are eating
  • Cleaning tables after customers have finished their meals

Waiter/Waitress skills and qualifications

A successful Waiter/waitress candidate needs various skills and qualifications to perform their required job duties, including the following:

  • Effective communication and active listening skills for conversing with guests
  • Knowledge of federal, state and local laws dealing with the consumption of alcohol
  • Impeccable customer service skills and social perceptiveness
  • Ability to evaluate customer satisfaction and responsiveness
  • Oriented toward serving others and helping customers
  • Accountability in processing customer payments
  • Physical stamina to stand for long periods of time
  • Strong time management and organizational skills

Waiter/Waitress education and training requirements

Waiters/waitresses require basic education in math to calculate sales costs, count money and calculate change when processing customer payments. A high school diploma may be sufficient proof of these skills, but it is not always required. The demonstrated ability to accurately report customer orders, maintain prescribed standards of food service safety and be approachable and friendly with the public may indicate a good candidate. Some employers prefer applicants who have completed training in safe food handling and alcohol beverage sales, and those hiring Waiters/Waitresses in upscale restaurants may look for candidates with an associate degree in hospitality.

Waiter/Waitress experience requirements

Prior experience in the foodservice industry as a Busser, Waiter/Waitress or a member of the kitchen staff demonstrates existing knowledge of food safety standards and may indicate a quality Waiter/Waitress candidate. Candidates with prior Waiter/Waitress experience may have existing knowledge of food service point-of-sale systems used for submitting orders and processing payments, which may allow them to quickly learn and gain proficiency in your company’s system. Additionally, experience in customer service can demonstrate the ability to work with the public, answer customer questions and resolve customer complaints.

Documents Needed: 

  • Passport
  • Photo Passport size (background white)
  • Resume
  • Police clearance Certificate
  • Last Qualification Certificate
  • Experience certificate